Champs Sports - Inaccurate Website Inventory / HORRIBLE customer service

13 of 53 Champs Sports reviews

Champs/Footlocker/Lady Footlocker/Eastbay

all are guilty of inaccurate inventory counts for items on their websites. When you click on an item, that item may say "IN STOCK" or "ONLY AVAILABLE IN THE LOWER 48 STATES" for a person that doesn't know what that means.. i have taken the time to illustrate what it can end up meaning to you!

I've been told by Champs customer service that if the item show "IN STOCK" the item will be coming from their warehouse/distribution center - VERY IMPORTANT INFO REGARDING "IN STOCK" IS THAT THE ITEM WILL ACTUALLY BE BRAND NEW AND IN MOST CASES, COME IN THE ACTUAL MANUFACTURERS PROTECTIVE PLASTIC BAG.

IF ON THE OTHER HAND YOU CLICK ON AN ITEM AND IT SHOWS TO BE "ONLY AVAILABLE IN THE LOWER 48 STATES" THEN SEVERAL POSSIBILITIES MAY HAPPEN:

1) THE ITEMS MAY ACTUALLY NOT BE AVAILABLE, YOU WILL GET A "WE REGRET TO INFORM YOU THAT THE ITEM YOU PURCHASED IS OUT OF STOCK" EMAIL.. THEN THE REFUND WILL TAKE 3 TO 5 DAYS TO PROCESS.. AND IT'S INSULT TO INJURY TO HAVE TO CALL THEIR "CUSTOMER SERVICE LINE" AND ASK FOR ANY KIND OF CUSTOMER SERVICE BECAUSE 8 TIMES OUT OF 10, THE REP THAT ANSWERS YOUR CALL COULD CARE LESS.

2) THE ITEM YOU GET WAS A RETURN AND THEREFORE NOT NEW. THIS ITEM SOMETIMES COMES WITH TAGS, SOMETIME COMES WITH CONCERT TICKETS IN THE POCKET (AS ONE OF THE ITEMS I RECEIVED DID) OR SOILED / DEFECTIVE IN SOME WAY OR ANOTHER. WHAT DOES THIS MEAN? THAT THEY MISREPRESENT THE ITEM AS NEW WHEN IN FACT IT'S NOT. THAT IS FALSE ADVERTISEMENT!!

3) YOU GET THE ITEM YOU PURCHASED IN GOOD SHAPE.. OH BUT HOLD EVERYTHING.. IT TURNS OUT THAT IF YOU ORDER A PAIR OF SHOES ONLINE, CHAMPS WILL SHIP YOUR SHOES IN A SOFT ENVELOPE... WHAT???? THAT MEANS THAT YOUR ACTUAL SHOE BOX WILL BE CRUSHED. BUT CHAMPS DOESN'T CONSIDER THE BOX TO BE ANYTHING OTHER THAN A VESSEL TO TRANSPORT THE SHOES TO ENSURE THEY AREN'T DAMAGED. I EMAILED ASKING FOR SOME SORT OF CONCESSION DUE TO THE CONDITION THE ACTUAL SHOE BOX CAME IN (SOME OF US STORE OUR EXPENSIVE SNEAKERS IN THE ACTUAL BOX THEY BELONG IN) JENNIFER CHARLES - JCHARLES@EASTBAY.COM IS THE STATION MANAGER WHOM I EMAILED 3 TIMES AFTER SPEAKING TO CUSTOMER SERVICE REP AFTER CUSTOMER SERVICE REP AND A SUPERVISOR THAT DIDN'T OFFER ANY KIND OF HELP NOR COULD SHE HAVE GIVEN TWO *** ABOUT MY HAVING ORDERED THE SNEAKERS TWICE AND THE FACT THAT THEY WERE DAMAGED TWICE BECAUSE OF THE IDIOTIC FORM OF SHIPPING THAT THEY OPTED FOR. THEY SAVE A BUCK AND YOU ARE LEFT HAVING TO DO ALL THE LEG WORK TO FIX THEIR BALL-DROPPINGS. JENNIFER CHARLES FIRED OFF AN EMAIL THAT SHOCKED ME TO THE CORE. SHE BASICALLY TOLD ME THAT THE $400 TO $800 PER MONTH THAT i INVESTED WITH CHAMPS WASN'T IMPORTANT ENOUGH TO PUT HERSELF IN MY SHOES AND CARE ENOUGH TO MAKE THINGS RIGHT.

THE PROBLEM IS THE CULTURE FROM THE TOP AT THIS COMPANY. YOU ARE ONLY AS GOOD AS THE PERSON ABOVE YOU.. AND SHE IS ABSOLUTELY WORTHLESS. I CAN BE REACHED AT ORIGINALSNMORE@YAHOO.COM IF YOU WANT A COPY OF THE CHAIN.. IT WOULD BE GREAT TO EXPOSE THIS COMPANY WITH FACTS.. MINE ARE ALL LAID OUT..

CUSTOMER SERVICE REPS DON'T CARE.

SUPERVISORS DON'T CARE

MANAGERS DON'T CARE.

YOU ASK FOR THE NEXT PERSON ABOVE JENNIFER CHARLES AND SHE HANGS UP ON YOU AND NEVER RESPONDS TO ANYMORE OF YOUR EMAILS.. SHE WAS RIGHT. I DIDN'T MATTER AND THE MONEY I INVESTED WITH CHAMPS IS BETTER SERVED IF GIVEN TO OTHER VENDORS.

THE TRUTH IS AT CHAMPS, WE DON'T MATTER.. JUST THEIR BOTTOM LINE AT THE CUSTOMERS EXPENSE..

THINK BEFORE YOU DO BUSINESS WITH THEM I WAS A V.I.P. CLIENT AND IT TURNED OUT I WAS A V.U.P. VERY UNIMPORTANT PERSON.. SO WILL YOU BE.. YOU'LL SEE.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Advertised vs Delivered
Location
Delivery Service
Product or Service Quality
Warranty
Customer service
Discounts and Special Offers
Value for money
Price Affordability
Staff
More

  • What I liked
      No items
  • What I disliked
    • Horrible - online - website
    • Bad policy
    • Horrible shipping practices
    • Client has to resolve a problem caused by champs policies
    • Inaccurate invettory on website
    • Jennifer charles and tammy m

Reason of review:
INACCURATE INFORMATION, FALSE ADVERTISEMENT, POOR LEADERSHIP/CUSTOMER SERVICE
Preferred solution:
Let the company propose a solution
Product or service
Adidas Orisginals Superstar Sneakers Style B34307
Review category
Footwear and Clothing
review #876349

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