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Do yourself a favour and don't order there. Their online shop system decides randomly whether it wants to process your order or not. But the speciality is that your money is gone immediately, but the systems ask you for 24h to decide whether it wants to provide you...
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1.4
#1254739
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I have had the worst customer service not once but twice on two different occassions. The first time the representative was great got all the information to me so I could do an exchange. He told me I wouldnt have to pay for shipping since it was within 45 days. I...
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1.9
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#1246495
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Champs Sports - Horrible Customer Service-Exchange not honored
Champs Sports - Horrible Customer Service-Exchange not honored
After purchasing a very expensive pair of Brooks Glycerin 15 shoes on March 13, 2018 and realizing that I needed a larger size, I proceeded to complete their required form and had to pay an additional $20 to send them back. I received the original shoes today, April...
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1.0
#1231116
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Champs Sports - Bad customer service

Called Champs Customer service to file a complaint and they transferred me to a Customer service rep named Lamont that offered no guidance whatsoever and suggested complaining to the Better Business Bureau which Champs is not even accredited through!!
1.0
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Advertised vs Delivered
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Website
#1229222
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My daughter ordered an item for me on-line and had it shipped to my home. The item did not fit and so another size was ordered. At the reorder, my daughter said it could be returned to a store or mailed back. When I went to the store, they said it was nonreturnable for...
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1.0
#1215645
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Champs Sports - Shysters are in charge

Shysters are in charge/they do whatever they can to screw people out of money, horrible management and horrible customer service
#1209310
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Purchase 400 worth of shoes cause I had a gift card that I needed to use- their selection for women at the deptford NJ mall is horrible - so I bought kids shoes which fit while in the store - but when I put a pair on a home my toes were going numb - I only walked on...
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2.3
Product
#1207991
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Champs Sports - POOR CUSTOMER SERVICE

The reps are awful!! They don’t care! They are just there for the check. They don’t apologize for their errors! The rep I spoke with put me on mute and didn’t speak for 20+ min.
1.0
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#1206165
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Champs Sports - Worst online ordering ever!

Migrant ans last time to order from them, the gold time was over 30 minutes to even talk to someone, then took my money to say the item I said out of stock! Worst online ordering ever!
1.0
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Website
#1202040
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Champs Sports - Like vein in high school

THE most unprofessional retail store I have ever experienced. Location Square 1
2.6
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
Warranty
Website
#1196603
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