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I ordered shoes. As soon as I hit submit I realized that the address was wrong. Immediately tried to chat, not working, immediately called, spent 1.5 hours on hold and gave up and while I was on hold emailed them. FOUR DAYS LATER I finally get an email back after...
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1.0
I didn't like
  • No customer service
  • Non-existent customer service
  • Horrible customer service
#1346721
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Went to local store to make a purchase with a debit card. Cashier said it declined. Had me try again. They took the money twice! And wouldn't reverse one of them. Gave me a dumb story that one of them would drop off in 24 hours. How the {{Redacted}} was it supposed...
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#1342129
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Champs Sports - Horrible Customer service

I bought sneakers online and pay for the shipping process. The night before the sneakers suppose to arrive they tell me they sorry it’s out of stock. They took my money never return it and tell me the day before that I won’t receive my sneakers. This is horrible I want a full refund!
#1335813
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I went into the Jefferson Mall store on 8/12 to buy a pair of shoes. They did not have them in the store but said they would order them for me. I placed the order with the cashier and paid for them. She said I would have them in 3 to 5 days. I waited 6 and never got...
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#1334086
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Champs Sports - This place stinks

Ordered an item in store for online shipping to my house. Been waiting a while and it’s past the date they told me I’d be getting my item. Tried calling customer service 5 times but no answer. Wasted almost an hour waiting for them To pick up the phone.... not a happy customer. I’ll never do this again.
1.8
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#1332307
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Champs Sports - Bad online shipping service

Ordered online and shipping is super slow . I have been waiting for 6 days now and get a email today that it will be another 5 days before it gets here. Terrible online shipping never shop here again.
2.2
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#1330088
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Champs Sports - Horrible

*** that *** at oak ridge mall that sold the shoe I put on hold for 3 hours. Stupid *** ***
1.7
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#1329658
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Champs Sports - Overnight shopping is BS

LENA is a rude individual, she has no good customer service what’s so ever and she made sure to show it over the phone. I can’t stand individuals like her. If you Truly dislike your job then leave! I’m sure all of us customers would appreciate that. And the supervisor ROBERT answer the phone by a lousy “hello” like common guys. Get it together.
1.3
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#1310026
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Order a pair of nike shoes in store was promised they would arrive in 10 days. Shoes never arrived called 1800 customer service they rudly said shoes were lost and could not help me. Did not have shoes on time so I did not have a birthday gift for my brothers bday. I...
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1.0
#1301827
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Champs Sports - Doesn't Ship On Time

I order shoes over 2 weeks ago. Ups says it will be here by end of the day- but when i called said they still havent received package from champs.. That was 5 days ago. Tracking hasnt updated for a week now. Champs Customer service says the order cant be cancelled. Kinda waiting in the wind now ?? Smh
1.6
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#1272481
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