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Champs Sports - This place stinks

Ordered an item in store for online shipping to my house. Been waiting a while and it’s past the date they told me I’d be getting my item. Tried calling customer service 5 times but no answer. Wasted almost an hour waiting for them To pick up the phone.... not a happy customer. I’ll never do this again.
1.8
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1332307
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Champs Sports - Bad online shipping service

Ordered online and shipping is super slow . I have been waiting for 6 days now and get a email today that it will be another 5 days before it gets here. Terrible online shipping never shop here again.
2.2
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Advertised vs Delivered
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Discounts and Special Offers
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Website
#1330088
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Champs Sports - Horrible

*** that *** at oak ridge mall that sold the shoe I put on hold for 3 hours. Stupid *** ***
1.7
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Discounts and Special Offers
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Product or Service Quality
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Value for money
Website
#1329658
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Champs Sports - Overnight shopping is BS

LENA is a rude individual, she has no good customer service what’s so ever and she made sure to show it over the phone. I can’t stand individuals like her. If you Truly dislike your job then leave! I’m sure all of us customers would appreciate that. And the supervisor ROBERT answer the phone by a lousy “hello” like common guys. Get it together.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1310026
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Order a pair of nike shoes in store was promised they would arrive in 10 days. Shoes never arrived called 1800 customer service they rudly said shoes were lost and could not help me. Did not have shoes on time so I did not have a birthday gift for my brothers bday. I...
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1.0
#1301827
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Champs Sports - Doesn't Ship On Time

I order shoes over 2 weeks ago. Ups says it will be here by end of the day- but when i called said they still havent received package from champs.. That was 5 days ago. Tracking hasnt updated for a week now. Champs Customer service says the order cant be cancelled. Kinda waiting in the wind now ?? Smh
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Location
Price Affordability
Value for money
Warranty
Website
#1272481
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Shoes were bought over a week ago and said they would be delivered at the end of day. Called customer service and they can’t even cancel my order and called the store they were suppose to ship from in San Fransico. Nobody answered and then I called they hung up on me....
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1.5
I liked
  • Price
I didn't like
  • Employee
  • Horrible customer service
  • Customers service employees
#1269995
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Do yourself a favour and don't order there. Their online shop system decides randomly whether it wants to process your order or not. But the speciality is that your money is gone immediately, but the systems ask you for 24h to decide whether it wants to provide you...
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1.4
#1254739
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I have had the worst customer service not once but twice on two different occassions. The first time the representative was great got all the information to me so I could do an exchange. He told me I wouldnt have to pay for shipping since it was within 45 days. I...
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1.9
I liked
  • Product
I didn't like
  • Customer service
#1246495
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Champs Sports - Horrible Customer Service-Exchange not honored
Champs Sports - Horrible Customer Service-Exchange not honored
After purchasing a very expensive pair of Brooks Glycerin 15 shoes on March 13, 2018 and realizing that I needed a larger size, I proceeded to complete their required form and had to pay an additional $20 to send them back. I received the original shoes today, April...
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1.0
#1231116
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